Job Openings Community Associate

About the job Community Associate

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Job Overview:

The Community Associate will support and engage with community members across various online platforms, providing excellent service, fostering positive interactions, and helping grow the community. This role requires a passion for customer service, strong interpersonal skills, and the ability to manage community activities, events, and member support.

What's For The Candidate:

  • Competitive salary based on experience
  • Flexible working hours and remote work options
  • Opportunities for growth and professional development in community management
  • positive and collaborative work environment

KEY RESPONSIBILITIES:

  • Community Engagement: Interact with community members on social media, forums, and other platforms to answer questions, resolve issues, and encourage positive conversations
  • Member Support: Provide timely and friendly responses to member inquiries, ensuring a high level of satisfaction and fostering trust in our community
  • Content Curation: Assist in creating, curating, and scheduling posts that are engaging, relevant, and aligned with the brand voice
  • Event Support: Help organize and execute community events, such as webinars, Q&A sessions, and virtual meetups to boost engagement and community interaction
  • Feedback Collection: Collect and analyze member feedback, identifying common issues and themes to report to the team for continuous improvement
  • Collaboration: Work closely with the marketing and content teams to align on community goals and support wider brand initiatives.

Requirements:

  • Bachelor's Degree in Communications, Marketing, Social Sciences, or a related field (or equivalent experience)
  • 1+ years of experience in community management, social media, or customer support, preferably in a digital or customer-facing environment
  • Excellent written and verbal communication skills with a friendly, approachable demeanor
  • Familiarity with social media platforms and community management tools
  • Strong organizational skills and attention to detail

Job Location: Remote/Hybrid/In-Office

Note: To accomplish our vision, our Flagship Event 'IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).

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