AfterHours Consultant

Opportunity

We are looking for an AfterHours Consultant to support our clients Australian operations after the close of business hours.

Daily Responsibilities

• Manage virtual reception for our client, handling inbound calls and emails
• Address all associated admin tasks
• Accomplish ad hoc tasks as requested
• Assist clients in their job requests (Job Orders, Shift Queries)
• Coordinate with clients and Branch Consultants with regards to job orders, absences, tardiness and replacement of candidates
• As requested by Branch Consultants or clients, contact and place preferred candidates
• Update clients on a candidate who confirmed and who needs a replacement
• Cancel candidates as requested by Branch Consultants
• Fill in the vacant orders by contacting available candidates
• Create placements, update client cards and candidate cards using the clients existing system
• Complete candidate confirmations for client rosters
• Ensure the database is updated at all times
• Complete candidates availability checks in preparation for Consultants to do the roster
• Complete tasks and email requirements promptly
• Screen resumes and book interviews as required
• Conduct Reference Checks of the candidates
• Screen candidates to check suitability on the job orders
• Run virtual reception for offices as required
• Deal with candidates pay queries
• Liaise with Branch Consultants in a professional and timely manner
• Contribute to the teams effort and complete all other tasks as requested or when required

Essential Attributes

• With exposure in either the health care/medical-related or recruitment industry
• Technologically adept, highly trainable in new skills and software
• Proactive mindset with outstanding attention to detail
• Ability to multi-task and manage competing deadlines
• Strong team spirit and interpersonal skills
• Flexibility to perform other relevant tasks as required by the clients

Minimum Requirements

• Excellent verbal and written communication and email management skills
• 1 to 2 years of BPO experience with strong call handling skills
• Proficient with MS Office 365, particularly Outlook and Excel
• Exposed to working on Mid or Graveyard shifts, weekends, holidays
• Willingness to extend shift or serve as an On-Call staff to cover for a teammates shift when required
• Fit to work status upon completion of the Pre-Employment Medical Exam with drug test & a valid NBI Clearance or initially a proof of confirmed appointment with the NBI to secure clearance

At Clear, you can enjoy the following:

• Work-from-home (WFH) setup
• PC set with freight expense coverage
• Monthly electricity subsidy
• Monthly internet subsidy
• Attendance bonus
• Employee referral incentive
• Quarterly engagement activities
• HMO with up to 3 free dependents
• Group term life insurance coverage.

Interested? Apply Now!