Privacy Policy
Last updated: July 1st, 2023 Welcome to the web site (the "Site") of Atlanta’s Best Cleaning LLC. (doing business as Cleanr). This Site is operated by Cleanr and has been created to provide information about our company and Cleanr house cleaning services, whether accessible to you via web, mobile app or other platform (our services, together with the Site, are the "Services") by visitors and users of the Services ("you" and/or "your").
This Privacy Policy sets out Cleanr's policy with respect to information, including in particular information which identifies you personally (known as 'personally identifiable information' which we'll call "Personal Data") and other information that is collected from visitors and users of the Services.
Please read this privacy policy carefully so that you understand how we will treat your information. By using any of our Services, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to this policy, please do not use any of the Services. If you have any queries, please email us at support@cleanr.app
Cookies and Web Beacons
Revision date: July 1st, 2023. We sometimes employ third-party tools that necessitate the use of cookies, tracking pixels, and related tech. Cookies are tiny files of data served by our system and stored on your device. Our website uses cookies implemented by us or third parties for multiple purposes, including operating and customizing the site. Furthermore, cookies could track your site usage to target advertisements to you on other sites. We might incorporate tiny graphic images or other web coding, known as web beacons (also referred to as "pixel tags", "web bugs" or "clear GIFs"), into our web and mobile pages and communications. Web beacons are minuscule graphics with a unique identifier, tracking web users' online activities. Unlike cookies, which are saved on a user's computer, web beacons are inconspicuously embedded on web pages and are roughly the size of this sentence's final punctuation. Web beacons assist us in efficiently managing Cleanr Platform content by letting us know which content works, tracking user navigation on the Cleanr Platform, tallying Cleanr Platform users, and determining the number of our emails actually opened.
Who we are
We are Atlanta’s Best Cleaning LLC (doing business as Cleanr), a Georgia Limited Liability Company. Our mailing address is P.O Box 2566 Duluth, GA. 30096
We will refer to these companies together as "Cleanr", "we", "us" and/or "our".
Our legal status under applicable data privacy laws
Information We Collect
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide Through the Services: We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Services or use certain Services, which typically includes your:
(i) name;
(ii) telephone number;
(iii) email address;
(iv) home address;
(v) information about your home which you give us;
(vi) your payment details;
(vii) your IP address; and
(vii) any other personal information which you give us in connection with the Services.
Wherever Cleanr collects Personal Data we make an effort to provide a link to this Privacy Policy.
By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.
Non-Identifiable Data: When you utilize Cleanr via the Services, we receive and store certain data that doesn't personally identify you (also referred to as personally non-identifiable information in the USA). This information is passively collected using various technologies, including: Technical or other specifics about any device you use to access the Services, such as: Internet or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details, if applicable, including your mobile device type and number and mobile carrier details; or other technical specifics. This is technical data about our users and their activity patterns, which we believe does not identify any individual; Details of your usage of our Services, including but not limited to: metrics data about when and how you use the Services; traffic data; and your geographical location data.
Cleanr may store this information itself or have it included in databases owned and maintained by Cleanr's affiliates, agents, or service providers. The Services may use this information and aggregate it with other information on an anonymized and generalized basis to track, for instance, the total number of our Services users, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It's important to note that no Personal Data is available or used in this process.
Our Use of Your Personal Data and Other Information
By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (Cleanr Related Companies to use that information in the following ways:
(1) to implement and monitor any Cleanr bookings which you make using our Services;
(2) to share your Personal Data with Cleanr professionals in order to carry out your Cleanr bookings using our Services;
(3) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services;
(4) to provide you with information, products or services that you request from us or which we feel may interest you;
(5) to carry out our obligations arising from any contracts between you and us;
(6) to allow you to participate in interactive features of our Services, when you choose to do so;
(7) to notify you about changes to our Services;
(8) to improve or modify the Services, for example based on how you use our Services;
(9) to calculate conversion rates and other elements of Services' performance; and
(10) for marketing purposes (which we discuss further below).
Our Disclosure of Your Personal Data and Other Information
Cleanr doesn't engage in the practice of selling your information. We view this information as a critical component of our relationship with you. There are certain situations, however, where we might share your Personal Data with specific third parties, as detailed below:
Services: To enable them to deliver their cleaning services to you, we will share your Personal Data with service providers as needed.
Business Transfers: As our business evolves, we may purchase or sell businesses or assets. In the case of a corporate transaction such as a sale, merger, reorganization, dissolution, or similar event, Personal Data could be included in the transferred assets.
Agents, Consultants, and Related Third Parties: Like many businesses, Cleanr sometimes enlists other companies to carry out certain business-related tasks. Such tasks include sending information, managing databases, and processing payments. When we hire another company to carry out such a task, we only provide them with the necessary information to perform their specific function, and we ensure they adhere to the same standards and protections as outlined in this privacy policy.
Legal Requirements: Cleanr may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to
(i) comply with a legal obligation,
(ii) protect and defend the rights or property of Cleanr,
(iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or
(iv) protect against legal liability.
Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Services, Cleanr conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Cleanr may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Cleanr may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes in fulfillment of this privacy policy.
Marketing and advertising: Cleanr and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
Your Choices
You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Cleanr Services.
Where and how we store your personal information:
The information that we collect from you will be held in servers in the USA. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.
Unsolicited information and public forums
Please be aware that we do not accept unsolicited Personal Data unconnected with the Services and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).
You are responsible for any public publishing of information including Personal Data (for example on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.
Children
Cleanr does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Cleanr through the Services, please contact us, and we will endeavor to delete that information from our databases.
Links to Other Web Sites
This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Cleanr (the "Third Party Sites"). The policies and procedures we described here do not apply to the Third Party Sites. The links from the Services do not imply that Cleanr endorses or has reviewed the Third Party Sites.
Security
Cleanr takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Cleanr via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Registered Cleanr users will have an account name and password, which enables you to access certain parts of our Services. You are responsible for keeping them confidential. Please don't share them with anyone.
Other Terms and Conditions
Your access to and use of the Services is also subject to the Terms of Use.
Changes to Cleanr's Privacy Policy
The Services and our business may change from time to time. As a result, at times it may be necessary for Cleanr to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page and we will highlight to you any material changes which we make. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.
Access to Information; Contacting Cleanr
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services.
Please also feel free to contact us if you have any questions about Cleanrs' Privacy Policy or the information practices of the Services.
You may contact us as follows: support@cleanr.app