IT & Admin Support

Position Title: IT & Admin Support

Work Set Up: Work From Home

Schedule: 2:00 PM - 11:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We’re looking for a versatile IT & Admin Support staff member with a background in customer service. The ideal candidate will help support our remote team with IT troubleshooting, administrative tasks, and client communication. This is a hands-on role where you’ll be balancing technical support with day-to-day office operations and ensuring smooth client interactions.

What You’ll Do:

• Provide first-line IT support to the team, including troubleshooting hardware/software issues, account setups, and access problems
• Manage administrative tasks such as filing, documentation, invoicing, and basic data reconciliation
• Assist with client inquiries and communications as part of customer support responsibilities
• Monitor and resolve tickets or requests in a timely manner
• Support team members with onboarding and IT-related tasks
• Help maintain internal systems, records, and shared drives

What We’re Looking For:

• Proven experience in IT support, admin, or customer service roles
• Strong problem-solving skills and attention to detail
• Good grasp of English, both written and verbal
• Comfortable working independently and managing multiple tasks
• Familiarity with Windows OS, Microsoft Office, and basic IT troubleshooting
• Basic understanding of administrative processes (invoicing, reporting, filing)
• Customer-focused mindset and strong communication skills

• Experience with CRM systems

• Familiarity with remote working tools like Teams, Zoom, or         Azure Virtual Desktop

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!