Service Delivery Support

Position Title: Service Delivery Support

Work Set Up: On-site

Schedule: 6:00 AM - 3:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

As a Service Delivery Support, you will perform a variety of administrative and clerical tasks. Service Delivery Support will be responsible for monitoring the attendance of the client staff across all accounts performing and requests to cross-functional departments. Lastly, Service Delivery Support will also be responsible for keeping up-to-date, accurate records of all employees on COnnect including timely submission of OM form, ISD ticket and weekly attendance report.

What You'll Do:

• Real-time monitoring of client staff daily attendance through the Attendance Management System (HRIS and Time Doctor).

• Creates and submits reports for clients on a weekly and monthly basis.

• Maintain accurate records on COnnect (Client Staff and Client Database).

• Timely notification of tardiness and absences with the assigned POC.

• Works hand in hand and completes tasks assigned by Service Delivery Management for daily operations.

• Conduct audits on the overall attendance of employees and gives insights about tardiness and overtime.

• Conduct root cause analysis on salary disputes/discrepancies raised by employees and answer billing-related issues.

• Conduct and share weekly TimeDoctor audits, and give required staff productivity reports.

• Responsible for sending form requests to ISD and Office Management.

• Maintain records on email ticketing system(Streak)

What We're Looking For:

• Bachelor’s degree preferred, High School degree required

• Prior experience in the BPO industry will be a plus

• English language skills (written and verbal)

• Strong organizational skills with the ability to multitask

• Good time management and task management skills

• Willing to adopt a fast-paced working environment.

• Proficiency in MS Office and Google Suite

• Ability to keep confidential information

• Proactive and willing to be trained

• Basic computer and technical skills

• Able to demonstrate initiative

• Attention to detail

• Flexibility to support 24 x 5 operations

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!