About the job Social Media Coordinator
Position Title: Social Media Coordinator
Work Set Up: On - Site
Schedule: 8:00 PM to 5:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a motivated and organized Social Media Coordinator to join our team. This role combines sales, customer communications, social media management, and order processing. The ideal candidate will be comfortable making phone calls, replying to emails, interacting with customers in person or virtually, using CRM software (specifically Sage Promotional), handling social media content & engagement, and ensuring accurate order management at our shop.
What Youll Do:
Inside Sales / Customer Communication
Respond to incoming sales inquiries via phone, email, and walk-ins
Proactively reach out to leads (cold, warm) to generate new business
Follow up with existing customers, build relationships, understand their needs, upsell or cross-sell when appropriate
Provide product information, pricing, quotations; negotiate terms if necessary
Order Management
Process orders accurately through the shop and ensure fulfillment
Coordinate with inventory, shipping / delivery teams, and suppliers as needed
Track order status; communicate with customers about expected delivery or any delays
Maintain accurate records of orders, customer information, product stock levels
CRM (Sage Promotional)
Maintain and update the customer database in Sage Promotional CRM
Log all customer interactions (calls, emails, meetings), sales activity, follow-ups
Use CRM to track leads, sales pipelines, order history, and customer preferences
Assist in generating reports from the CRM to monitor sales performance, customer trends, order fulfillment
Social Media / Digital Presence
Manage companys social media accounts: create, schedule, and post content (graphics / photos / text)
Monitor engagement: respond to comments, messages, reviews, questions in a timely and professional manner
Assist in social media campaigns / promotions, working with marketing or design as needed
Monitor social media metrics / analytics to assess how content is performing; suggest improvements
General Administrative / Other Duties
Ensure excellent customer service at all times
Assist in handling customer returns / complaints: follow the company policy, respond promptly, escalate if needed
Maintain clean, organized records, files (physical and/or digital)
Work collaboratively with other staff (inventory, shipping, management, marketing)
What Were Looking For:
Prior experience in inside sales / phone & email sales; comfort with outbound and inbound communication
Experience with social media management (posting, content creation, engagement)
Familiarity (or willingness to learn quickly) with Sage Promotional CRM, or similar sales / order management CRM tools
Strong verbal and written communication skills
Excellent customer service orientation, able to work under pressure, manage multiple tasks
Good organizational skills, attention to detail
Basic computer skills: MS Office (Word, Excel), email systems, ability to learn new software
Preferred Qualifications (nice to have)
Prior experience in retail / shop order processing
Graphic design / basic photo editing skills for social posts
Knowledge of social media analytics tools
Ability to thrive in a fast-paced, changing environment
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!