Job Openings IT Business Improvement Manager

About the job IT Business Improvement Manager

Position Title: IT Business Improvement Manager

Work Set Up: On-Site

Schedule: 11:00 PM - 8:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized and results-driven IT Project and Business Improvement Manager to work on-site and spearhead key technology and business improvement initiatives. This role involves managing critical projects such as ERP software conversion, transitioning to a Zoom-based phone system, and ensuring IT operations align with organizational goals. The ideal candidate will have a strong IT background and project management experience, as well as the ability to work directly with technical teams and stakeholders to keep projects on schedule, within scope, and aligned with business objectives.


What Youll Do:

1. Project Management

  • Lead end-to-end project management of IT-related initiatives, including ERP system migration and telecommunication system transitions

  • Develop detailed project plans, set timelines, and track deliverables

  • Facilitate consistent communication with IT teams, developers, and key stakeholders, ensuring accountability and alignment

2. In-Office Team Coordination

  • Work closely with IT personnel and developers on-site, fostering direct collaboration to streamline project execution

  • Provide day-to-day project oversight and support to ensure progress aligns with the organizational vision

  • Escalate challenges and roadblocks in a timely manner, working collaboratively to find solutions

3. Process Improvement

  • Identify inefficiencies within current IT systems and processes, recommending and implementing improvements to enhance operations

  • Document workflows and develop user-friendly how-to guides for training and adoption of new systems

  • Champion change management initiatives to ensure smooth transitions for all stakeholders

4. Documentation and Reporting

  • Maintain meticulous project documentation, including timelines, risk assessments, and progress updates

  • Create and deliver presentations to leadership, highlighting project milestones and areas for improvement

  • Develop comprehensive user guides and training materials for new systems and processes

5. Technical Oversight

  • Collaborate with IT teams to ensure the successful implementation of software, system upgrades, and integrations

  • Conduct quality checks on new systems and ensure they meet operational requirements

  • Stay informed of emerging IT trends and suggest innovative solutions for business improvement


What We're Looking For:

  • Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field

  • 5+ years of experience in IT project management, business improvement, or a similar role

  • Experience managing ERP systems, telecommunications platforms, and IT infrastructure

  • Exceptional project management skills, with the ability to manage multiple priorities in an office setting

  • Strong technical expertise, with a background in IT systems, software development, and IT infrastructure

  • Excellent communication and interpersonal skills, fostering collaboration across departments

  • Proficient in project management tools (e.g., Jira, MS Project, or similar) and documentation software

  • Highly organized and detail-oriented, with a proactive approach to problem-solving


Certifications (Preferred)

  • PMP (Project Management Professional)

  • ITIL Certification

  • Agile or Scrum certification



Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!


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