Client Engagement Support

Position Title: Client Engagement Support

Work Set Up: Onsite

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Supports Sr. Client Engagement Specialist, in the overall performance of assigned programs, including coordinating the marketing, service, and reporting processes for each program. Handles all operational support tasks of assigned programs.

What You’ll Do:

• Provide service and operational support for assigned programs

• Maintain pricing spreadsheets and coordinate with creative and support teams

• Assist with web, art, and inventory tasks, including product uploads and proofing

• Manage product samples, orders, and follow-ups to meet production schedules

• Set up new customer records, budget uploads, and online accounts

• Communicate with customers on backorders, substitutions, and order tracking

• Collaborate with vendors, the Distribution Center, and sales partners to ensure timely product delivery

• Perform clerical duties, data gathering, and customized reporting

• Provide coverage for the Sr. Customer Engagement Specialist as needed

• Utilize tools for sales analysis and branding compliance

What We’re Looking For:

• 2 years of college-level knowledge in math, writing, public speaking, and computer skills

• 1-3 years of related experience in customer service or relationship/account management

• Specialized product and industry knowledge preferred

• Strong proficiency in databases, spreadsheets, and computer applications

• Excellent written and verbal communication skills

• Experience in customer service, relationship management, and reporting

• Ability to collaborate with leadership to resolve budget and pricing deviations

• Industry certification at the Certified Advertising Specialist(CAS) preferred

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!