About the job Team Leader
Position Title: Team Leader
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: September 2024
Schedule: 6:00 AM - 3:00 PM PHT
Responsibilities:
Oversee day-to-day activities of all team members. This includes the Order Raisers/Admin, Artworkers, Graphic Designers for Marketing, Purchasing/Buying Staff
Monitor team attendance and notifies CO accordingly for any attendance issues; sends monthly attendance report to clients for PAB reference
Conduct performance evaluation per clients guidelines
Manage inboxes that you have access with whenever possible (Orders, Sales, Personal clients email)
Support both the clients and the team members with any queries/concerns to help them succeed with their roles
Lead in creating a positive workplace and promote great work ethics
Coach and provide feedback to team members whenever it is due
Report any systems/equipment issue occurrence to both UK and PH IT Department
Interview applicants as needed by the clients for specific job roles
Train and monitor the new hires progress
Display polite and professional communication via phone, email, and/or chat
Manage support inquiries by clarifying customers requests
Recommend potential solutions to problems
Read from scripts and adopt your own tone to enhance the customer experience
Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
Maintain detailed records of customer interactions and activities
Qualifications:
Bachelor Degree holder in any field
A minimum of 2+ years as a Customer Service Representative
Prior experience of 2+ years as a Team Leader, Supervisor, or Manager
Excellent English language skills (written and verbal)
Good time management and task management skills
Proficiency in MS Office and Google Suite
Solid analytical and problem solving skills
Proficient computer and technical skills
Able to demonstrate initiative
Attention to detail