Data Entry and Outbound Representative

Position Title: Data Entry and Outbound Representative

Work Set Up: On-Site

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We're looking for a meticulous and customer-oriented person to become part of our team as a Data Entry and Outbound Representative. Your main tasks will involve accurately inputting data into our systems and assisting with incoming calls from customers.

What You'll Do:

• Deliver superior service standards

• Ensure client satisfaction of the highest quality

• Demonstrate courteous and professional communication

• Execute backend responsibilities such as converting PDF data into computerized files or database entries accurately and promptly

• Cooperate closely with team members for optimal outcomes

• Meet deadlines while maintaining accuracy in tasks

• Fulfill additional backend support responsibilities as needed by clients

• Adhere to company policies and procedures

• Conduct thorough online searches if necessary, and precisely update or input details into the database

• Perform data entry duties with meticulousness and efficiency, guaranteeing accuracy and entirety

• Handle inbound calls from clients or customers regarding inquiries, requests, or issues

• Deliver exceptional customer service during inbound calls, addressing queries promptly and courteously

• Accurately document all interactions and data in our system

• Maintain confidentiality and uphold the security of sensitive information

What We're Looking For:

• Minimum requirement of a college-level education coupled with pertinent experience

• Capacity to prioritize essential tasks and excel in a deadline-oriented setting

• Fundamental understanding or familiarity with databases

• Preferably experienced in data encoding or data entry

• Basic proficiency in literacy and numeracy

• Strong written and verbal communication abilities

• Effective time and task management aptitude

• Thorough comprehension of data confidentiality

• Proficiency in MS Office and Google Suite (specifically Excel and Word)

• Attention to detail and high accuracy level

• Adeptness with computers

• Capability to engage in repetitive tasks for extended durations

• Ability to perform under pressure and meet tight deadlines

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!