About the job Account Manager
Position Title: Account Manager
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: August 2024
Schedule: 6:30 AM - 3:00 PM PHT
Summary:
We are seeking a dedicated and dynamic Account Manager for our Customer Service team. This role is crucial in nurturing and maintaining strong relationships with our distributor partners. The ideal candidate will have a passion for customer service, a deep understanding of our product range, and the ability to effectively communicate and coordinate with our distributor partners to ensure their needs are met.
Responsibilities:
Build and maintain robust relationships with our distributors, ensuring high levels of satisfaction and loyalty
Proactively engage with our distributors to understand their needs and offer tailored solutions that align with their business objectives
Identify and act on cues for account growth by providing value-adding solutions that align with the distributors business model
Develop strategies to enhance the overall distributors experience and maximize the potential of each account
Gain a comprehensive understanding of our diverse range of products and services, and be able to translate this knowledge by providing detailed product information and resources to effectively meet the needs of our distributors and support their decision-making processes
Be a sounding board & support our distributors, when they are faced with a challenging situation with their client
Coordinate with internal teams, including Product Development, Marketing, and Sales, to ensure client needs are met and expectations are exceeded
Handle our distributors inquiries and resolve issues promptly and professionally
Prepare and deliver reports and insights to our distributors and internal teams, providing valuable information to drive decision-making and strategy
Utilize Salesforce to track account activities, maintain accurate records, and monitor progress
Qualifications:
Minimum of 3 years of experience as a Account Manager, preferably in a B2B environment
Proven track record in managing and growing accounts with a focus on building and maintaining client relationships
Experience working with CRM systems, preferably Salesforce
Experience engaging with customers through various communication methods, including face-to-face meetings, phone, email, and virtual meetings
Confident in planning and executing presentations to distributors
Excellent communication skills (both written and verbal), with strong listening abilities and the capacity to convey key information
Strong negotiation skills and attention to detail