Operations Manager

Position Title: Operations Manager

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: August 2024

Schedule: 12:00 AM - 9:00 AM PHT

Responsibilities:

• Communicate efficiently via email and phone with advisors, clients, vendors, and partners

• Manage inbound phone calls and appropriately redirect them within the company.

• Accurately enter data, prepare, and update documents as needed

• Independently manage multiple tasks and projects simultaneously

• Ensure timely completion of assigned tasks and projects as per specified deadlines

Qualifications:

• Candidates with experience working in the Finance industry is preferred. Experience in a leadership role is a plus.

• Minimum of 5+ years of experience in a BPO setting as a virtual assistant role

• Bachelors degree or equivalent experience in the BPO industry

• Proficiency in written and spoken English language is paramount

• Exhibit exceptional customer service skills

• Possess strong administrative and organizational capabilities to handle diverse projects and tasks while meeting deadlines

• Demonstrate meticulous attention to detail with minimal errors

• Display resourcefulness in problem-solving and adherence to established processes and procedures

• Proactively seek clarification and confirmation through effective questioning

• Capable of working independently as well as collaboratively within a team environment

• Proficient in Microsoft Office applications (Excel, Word), CRM tools, and adaptable to learning new software efficiently