New Employee Onboarding Associate

Position Title: New Employee Onboarding Associate

Work Set Up: Onsite

Schedule: 6:00 PM - 3:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The NEO Associate plays a key role in ensuring a seamless transition for new hires, from job offer acceptance to full integration into the company’s COolture. This role focuses on coordinating and managing onboarding processes, facilitating orientation sessions, tracking progress, and ensuring new employees receive the necessary resources and support. The ideal candidate is highly organized, solution-driven, and detail-oriented, with strong communication skills. A background in Human Resource Management or Training and Development is preferred.

What You'll Do:

• New Hire Coordination & Endorsement: Manage orientation schedules, send invitations, track onboarding progress, and facilitate communication between departments to ensure a smooth transition.

• Orientation Facilitation: Prepare materials, set up venues (physical or virtual), and conduct CONHO sessions to introduce company policies, culture, and expectations.

• Onboarding Logistics: Raise and monitor OM tickets for equipment and workstation setup, ensuring timely and quality dispatch.

• Tracking & Reporting: Maintain new hire trackers, compile attendance and feedback reports, and provide insights for process improvements.

• NEO Kit & Nameplate Distribution: Coordinate the timely issuance of onboarding materials, ensuring new hires receive essential resources.

• CONHO Allowance Processing: Verify eligibility and submit requests for payroll processing.

• New Hire Support & Engagement: Conduct 30-day satisfaction surveys, address onboarding concerns, and provide continuous assistance to new employees.

Performance Metrics:

• 30-day Employee Retention Rate (Benchmark: Less than 5%)

• Onboarding NPS (Benchmark: 9 and above)

To succeed in this role, you must ensure a positive onboarding experience while maintaining compliance with labor regulations. Your contributions will help foster an engaging and structured integration process for all new hires.

What We're Looking For:

• At least a College Graduate of Psychology, Communication or any related courses

• With 1 to 2 years of experience in assisting with or facilitating training sessions

• Highly positive attitude and vibrant personality

• Intermediate English language skills (written and verbal)

• Proactive and willing to be trained

• Good time management and task management skills

• Proficiency in MS Office and Google Suite

• Proficiency in computer and technical skills

• Able to demonstrate initiative

• Keen to details

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!