About the job Account Coordinator
Position Title: Account Coordinator
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking an Account Coordinator to manage small to medium client accounts, ensuring service delivery and satisfaction. Youll handle inquiries, schedule meetings, and support staff management, including onboarding, attendance tracking, and performance monitoring, along with assisting with recruitment.
What Youll Do:
Account Support & Coordination:
Act as the primary point of contact for small to medium accounts, addressing partner inquiries, ensuring service delivery, and maintaining satisfaction
Schedule and participate in monthly touchbase meetings to discuss account updates and staff performance
Assist in preparing client visit plans, itineraries, and logistical needs
Monitor client satisfaction, recommend solutions for service improvement, and ensure open communication for account success
Staff Management & Support:
Coordinate the onboarding process for new hires, ensuring smooth integration within accounts
Track attendance and punctuality in collaboration with Real-Time Analysts
Assist with addressing staff concerns, monitoring performance improvement plans, and maintaining morale
Conduct basic evaluations and provide updates to the Service Delivery Manager (SDM)
Recruitment Coordination:
Work with the recruitment team to handle staffing requests, including replacements and new hire requisitions
Facilitate initial candidate screening to ensure alignment with partner requirements.
Provide weekly recruitment updates to partners
Engagement & Staff Recognition:
Encourage staff participation in training and company events
Collaborate with Brand Management to organize engagement activities for assigned accounts
Recognize staff achievements, including birthdays and other milestones
Stakeholder Collaboration:
Partner with Finance, Office Management, and other departments to address client billing, equipment, and operational needs
Coordinate with HR to manage staff concerns and disciplinary actions as needed
What Were Looking For:
Previous experience in an account management, client service, or coordination role
Hands-on experience in handling and directly communicating with clients
Strong communication, organizational, and time-management skills
Proficiency in CRM tools (e.g., Zoho, Airtable) and Google Suite
Ability to work in a fast-paced environment and handle multiple accounts
Bachelors degree in Business Administration or a related field is preferred
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!