Quality Assurance Registered Nurse

Position Title: Quality Assurance Registered Nurse 

Work Set Up: On-Site

Schedule: 10:00 PM to 7:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Quality Assurance Registered Nurse plays a critical role in ensuring the delivery of high-quality patient care by evaluating and monitoring clinical practices, compliance, and outcomes. This position requires a strong clinical background combined with expertise in quality assurance processes, auditing, and healthcare operations.

What You'll Do:

• Quality Assurance & Monitoring of Clinical Practices:

  • Conduct audits of clinical practices focusing on patient outcomes, safety, and care quality

  • Review patient records to ensure documentation is accurate, complete, and compliant with standards

  • Identify risks or gaps in care and recommend corrective actions

  • Ensure care plans are evidence-based and aligned with organizational guidelines

  • Collaborate with clinical teams to implement care process improvements

• Patient and Clinical Documentation Review:

  • Assess the accuracy and compliance of patient documentation (histories, assessments, treatment plans, etc.)

  • Conduct periodic chart audits and provide feedback to enhance clarity and quality

• Scheduling Oversight & Compliance:

  • Coordinate with scheduling teams to align appointments with provider availability and patient needs

  • Monitor scheduling compliance and address any conflicts or inefficiencies

  • Streamline scheduling processes to reduce errors and improve workflow
    
    

• Regulatory Compliance & Risk Management

  • Ensure adherence to healthcare regulations (HIPAA, OSHA, CMS) in care and documentation

  • Prepare for audits by maintaining up-to-date and compliant records

  • Identify and mitigate areas of clinical and operational risk
    
    

• Collaboration & Communication:

  • Liaise between clinical staff, admin teams, and patients to ensure smooth communication and care delivery

  • Assist in coordinating appointments, pre-visit instructions, and follow-ups

  • Support staff with patient care, documentation, and scheduling concerns
    
    

• Data Analysis & Reporting

  • Analyze QA data and prepare reports on clinical performance, patient outcomes, and scheduling efficiency

  • Track metrics and present recommendations for improvements to leadership
    
    

• Training & Education

  • Train staff on QA, documentation standards, and compliance regulations

  • Lead sessions on patient safety, care coordination, and regulatory updates
    
    

• Patient Care & Coordination

  • Monitor care delivery to ensure timeliness and appropriateness

  • Help coordinate treatments and follow-ups while addressing patient concerns
    
    

• Continuous Quality Improvement

  • Lead or support initiatives to enhance documentation, care quality, and scheduling

  • Use feedback to implement process improvements and track their effectiveness
    
    

• General Administrative Support

  • Maintain accurate records and support general admin tasks such as report preparation and meeting coordination

What We're Looking For:

• Registered Nurse (RN) with an active license

• Bachelors Degree in Nursing (BSN) is preferred

• 3-5 years in clinical nursing or healthcare; experience in QA, clinical auditing, or healthcare management preferred

• Strong knowledge of clinical practices, regulations, and QA processes

• Excellent written and verbal communication

• Proficient in EHR and scheduling software

• Analytical, detail-oriented, and able to manage multiple priorities

• Committed to confidentiality and HIPAA compliance

• Strong interpersonal and collaborative skills

• Active RN license is required

• CPHQ or related QA/healthcare management certification

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!