Training and Development Associate

Position Title: Training and Development Associate

Work Set Up: On-Site

Schedule: 2:00 PM - 11:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:
We are seeking a Training and Development Associate who will support the T&D Supervisor and Assistant Supervisor, ensure employee satisfaction and morale, and maintain accurate, up-to-date records for all employees.

What Youll Do:

• Overall Responsibilities

  • Assist the Training and Development Line Manager with assigned tasks and responsibilities

  • Participate, and collaborate with your own team on employee engagement programs, and special projects assigned by the People Management Manager

  • Updating People Management Airtable related to your main responsibility daily

  • Complete tasks delegated/assigned by the TnD Supervisor and People Management Manager

  • Ensures that new hires are welcomed, oriented, and integrated smoothly into the organization.

  • Work closely with various departments and stakeholders to provide comprehensive support and facilitate orientation programs.

  • Responsible for designing, conducting, and facilitating comprehensive in-house training programs.

  • Ensures the smooth scheduling and administration of training sessions, issuance of training certificates, and continuous improvement of training content and delivery methods.

  • Sourcing, maintaining, and managing training materials and courses, tracking employee training progress, and overseeing the enrollment process for in-house training programs.

• Specific Functions and Reporting

  • Assist Training and Development Line Manager with regards to new employee orientation and New Employee Onboarding process

  • Scheduling, Invitation, and Endorsement of New Hires, tracking their onboarding progress and ensuring they are integrated smoothly into the organization through Airtable, Google Sheets, and Slack.

  • Presiding meetings, training sessions, touchbase, and facilitating New Hire Orientation and handling all related logistics such as setting up of venue, materials, and emails.

  • Compile comprehensive weekly and monthly reports, summarizing scores and feedback from training sessions and the new hire orientation.

  • Responsible for sourcing training materials and courses, regularly reviewing, adding, removing, or updating the Training and Development course bank to ensure all materials are current and relevant.

  • Manage the enrollment process for in-house training programs, including those offered through LinkedIn, E-Learning College, and Moodle, and assist employees in navigating these platforms and enrolling in courses.

  • Assists in creating and filing necessary TnD documents

  • Liaise with other departments for TnD other concerns

What Were Looking For:

• At least College Graduate of BS Mass Communication or any related courses

• With 1 to 2 years of experience in assisting with trainings or facilitating trainings

• Basic English language skills (written and verbal)

• Proactive and willing to be trained

• Good time management and task management skills

• Proficiency in MS Office and Google Suite

• Proficiency in computer and technical skills

• Able to demonstrate initiative

• Keen to details

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!