Administrative Assistant

Position Title: Administrative Assistant

Work Set Up: On-Site

Schedule: 7:00 AM - 4:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We’re seeking an Administrative Assistant to handle student enrolments, manage the LMS, support e-learning operations, and assist with enquiries. Strong organization, communication skills, and the ability to work independently are essential.

What You'll Do:

• Manage end-to-end student administration processes, including:

  • Student enrolment and database entry

  • Notifying students of enrolment and completion

  • Handling customer enquiries, complaints, and appeals

  • Addressing trainer enquiries

  • Coordinating assessment submissions

• Maintain and manage the student management system (LMS), including:

  • Setting up and maintaining student enrolments

  • Updating assessment results and uploading student documentation

  • Issuing qualification certificates

• Maintain the organization's e-learning platform, including:

  • System administration tasks

  • Managing student enrolments

  • Updating and maintaining qualifications

• Support the design and development of e-learning courses, including:

  • Recommending improvements for current and new courses

  • Ongoing maintenance of existing courses

  • Perform additional duties as required by the CEO and Admin staff in Australia

What We're Looking For:

• Bachelor's degree in Information System/Technology, Computer Science, or any relevant degree

• At least 1- 2 years of previous experience with an e-learning platform

• Previous experience in email support is a plus

• Excellent written and verbal communication skills

• Ability to work autonomously with a proactive approach

• Strong interpersonal skills and enthusiasm for adult learning

• Ability to build long-term relationships with students and internal teams

• Strong time management and organizational skills

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup --it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!