About the job Assistant Program Coordinator
Position Title: Assistant Program Coordinator
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: September 2024
Schedule: 8:00 PM - 5:00 AM PHT
Responsibilities:
Create new customer records and complete budget uploads when required
Assist website users with resetting passwords and releasing locked accounts
Correspond with customers regarding tracking/order status updates
Provide freight quotes for international shipments
Process gift certificate/coupon vouchers
Request vendor quotes for promotional products being added to programs.
Provide timely follow up when needed and review quotes for accuracy and details
Assist with web, art and inventory tasks as needed
Assist with order cancellation, maintenance, and order entry when required
Open claims for defective or damaged on-demand merchandise
Correspond with customers utilizing templated email format regarding lack of product availability, backorder notifications, contact vendor and update system notes regarding order maintenance
Use POFU (order tracking system) to note all changes and confirmations for all purchase orders
Respond to additional requests customers may have regarding their orders and work with Distribution Center and vendors as needed
Provide assistance to Corporate Program Staff regarding specific product sourcing and quoting which may include ordering virtual, random or spec samples for product presentations and following up to ensure timely arrival
Complete product assortment uploads and proof websites to ensure product is appearing on site as needed
Gather data and prepare reports based on client needs
Review corporate programs orders as needed and provide accurate purchase orders and sales order follow up when required
Perform various clerical duties in support of department operations and staff including preparation and distribution of reports to department personnel
Ensure any customer follow up and vendor follow up is performed as expected. Conform to associated deadlines if necessary and communicate any delays with team members
Perform other related duties as assigned
Qualifications:
1 - 2 years of related experience in customer service, relationship management and/or account management
Knowledge and proficiency in math, writing, and use of computers equivalent to 2 years of college
Strong background in databases and spreadsheets is preferred
Position requires the attainment of industry certification at the CAS (Certified Advertising Specialist) level and internal continuous improvement certification at the CIP (Continuous Improvement Practitioner) level within established time frames