About the job Accounts Receivable Specialist
Position Title: Accounts Receivable Specialist
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking an experienced Accounts Receivable Specialist to manage Sales Partner accounts, focusing on collecting overdue payments and resolving payment issues. The role involves using continuous improvement tools, effective communication, and maintaining accurate payment records. The ideal candidate will have strong problem-solving skills, a solid understanding of credit and collections, and the ability to work efficiently in a fast-paced environment.
What You’ll Do:
Applying continuous improvement tools and concepts, perform accounts receivable duties for an assigned group of Sales Partners to include collecting on past due invoices, researching issues and challenges that may cause customers to withhold payment
Review account notes to follow up all unpaid invoices in accordance with established collection procedures
Maintain a sales partner/customer special exception listing of all matters the Accounts Receivable Specialist must adhere to when working with an account that does not fall into established collection procedures
Prepare statements and/or special letters upon customer/sales partner request
Generate collection letters and call customers for overdue balances
Provide service to customers and sales partners and facilitate challenge resolution to collect payment
Respond to customer and sales partners inquiries
Communicate with sales partners to advise them of unpaid accounts or to request assistance in collecting from customers
Make determinations within level of authority to adjust or write off charges through A/R maintenance and prepare credit memos for proposed adjustments and perform related data entry
Complete requests from sales partners/customers for credits and rebill stemming from issues with billing an order
Maintain notes on all accounts depicting any actions taken to collect payment
Maintain account notes in A/R Automation as to special circumstances required to collect on an invoice (i.e. invoices always go to A/P not buyer)
Accept credit card payments via phone, issue receipts upon completion
Research payment disputes to determine if payment was received and applied per guidelines
Determine if customer’s tax exempt information is on hand and valid
Outline detailed actions taken in effort to obtain payment
Provide plan of action to collect outstanding balances
Working with the Credit & Collections Manager and Assistant Manager, adjust or write off invoice balances through A/R maintenance and prepare credit memos for proposed adjustments, maintain all notes to related actions
Determine, by discussing with the Credit & Collections Manager & Assistant Manager, when the account needs to go to collections
Adjust sales partner commissions to reflect charges due to customer defaulting on an invoice, credits offered by sales partner, or any other matter that results in order value reduction
Perform other related duties as assigned
What We’re Looking For:
At least 3 years of Accounts Receivable Specialist experience
Knowledge of office procedures, data entry, basic mathematics, and customer relation skills
Equivalent to graduation from high school and specialized knowledge of credit and collection procedures
1-2 years of customer relations and/or collection experience
Preferably one to two years of accounting experience
Good English communication skills
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!