About the job PHP Service Desk
Position Title: PHP Service Desk
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: October 2024
Schedule: 8:00 PM - 5:00 AM PHT
Responsibilities:
Assists with creating technical solutions to business problems as needed
Codes or configures per solutioning agreement
Contribute to the understanding and execution of the test plan, actively participating in testing processes
Collaborates with the product team to synthesize business problems with technological opportunities
Integrates best practice processes wherever possible
Review and troubleshoot issues, participating in root cause analysis and solutioning
Facilitate knowledge transfer from vendors to support tools collaboratively, as required
Work with the team to iteratively break down and complete tasks in a collaborative fashion
Assist in breaking down epics and features into user stories
Refine user stories with scrum and Kanban teams, ensuring clear acceptance criteria and understanding of delivered value
Review quality assurance testing plans for each story, determining appropriate general regression testing
Collaborate with the product team to review stories and ensure acceptance criteria are met
Stay up-to-date with current technology trends, identifying opportunities to add value to the organization
Demonstrate a general understanding of how digital-first companies leverage data and propose strategies for staying competitive
Identify and propose opportunities where technology or data can be used innovatively to differentiate and accelerate organizational growth
Actively participate in discussions to solve business problems, contributing to the development of step-by-step solutions
Foster a safe working and sharing environment that encourages team member participation
Listen, learn, and integrate multiple perspectives into solutions
Articulate understanding of various perspectives, engage in debates, and provide support in driving the team forward in a unified direction
Qualifications:
Bachelor's degree in Computer Science, Software Engineering, or a related field
Proven experience in software development and coding
Familiarity with agile methodologies and collaborative development practices
Strong problem-solving skills with the ability to analyze and troubleshoot technical issues
Effective communication skills and the ability to collaborate in a team-oriented environment
Demonstrated ability to adapt to and learn new technologies quickly
Understanding of current technology trends and their application in business contexts
Knowledge of data utilization for competitive advantage in digital-first companies
Innovative mindset with the ability to propose novel solutions to business challenges
Ability to articulate and debate various perspectives while driving the team toward consensus