Medical Virtual Assistant

Position Title: Medical Virtual Assistant

Work Set Up: On-Site

Schedule: 11:00 PM - 8:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga


Quick Rundown:

As a Medical Virtual Assistant you will work closely with key departments such as medical services, billing, and client support teams, collaborating to ensure that patient records and other essential data are entered correctly into our systems. You will also assist in organizing office operations, maintaining effective communication, and providing excellent customer service to both internal teams and external clients.


What You'll Do:

Data Entry & Record Maintenance:

• Accurately enter and update patient data into Electronic Medical Record (EMR) systems

• Ensure records are complete, compliant with HIPAA regulations, and easy to retrieve

• Conduct regular data audits for quality and accuracy

Administrative Support:

• Assist with scheduling patient appointments and coordinating home healthcare staff

• Maintain office organization and manage supplies

• Act as first point of contact for patients and professionals, providing information and addressing inquiries
  
  

Compliance & Reporting:

• Ensure compliance with HIPAA guidelines and healthcare regulations

• Assist with generating reports on patient visits, billing, and service delivery

• Support adherence to internal policies and procedures

Billing & Documentation Support:

• Assist with billing documentation preparation and verification

• Verify patient insurance eligibility and obtain necessary authorizations

• Prepare and file medical documents and insurance paperwork

Office Coordination:

• Manage office inventory and supplies

• Support cross-departmental projects and assist with team organization

What We're Looking For:

• Bachelor's Degree is required; an Associates degree or higher in healthcare administration, business, or a related field is preferred

• Experience in an administrative or data entry role is preferred, especially within the healthcare industry.

• Familiarity with healthcare management software (EMR/EHR systems) is a plus

• Proficient in Microsoft Office Suite (Word, Excel, Outlook), with the ability to create and manage documents, spreadsheets, and email communications

• Familiarity with healthcare management systems is a plus.

• A sharp focus on accuracy, ensuring that all data entered and tasks completed are precise

• Strong written and verbal communication skills

• Ability to identify issues and find practical solutions quickly and efficiently

• Capable of managing multiple tasks and prioritizing in a fast-paced environment.

• Commitment to handling sensitive information with the utmost care and in compliance with HIPAA and other privacy regulations



Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!