Customer Service Representative / Dispatcher

Position Title: CSR/Dispatcher

Work Set Up: On-Site

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Responsible for generating invoices and account statements with accuracy, contacting delinquent clients to ensure timely payments, and coordinating field tenant maintenance by scheduling jobs with technicians and tenants.

What You'll Do:

• Generate invoices and account statements, maintaining precision and attention to detail

• Proactively contacted delinquent clients via email, SMS, or phone calls to facilitate prompt payment and resolve outstanding balances

• Address and coordinate field tenant maintenance complaints, scheduling jobs with technicians and tenants for timely resolution

What We're Looking For:

• 1-2 years of experience in an office environment, demonstrating proficiency in administrative tasks

• Prior experience in handling high-volume phone-based roles, dedicating 6-7 hours daily to phone interactions

• Possess a charming, persuasive, and persistent demeanor to secure favorable offers for clients

• Creative problem solver with resilience and the ability to handle rejection without discouragement

• Willingness to seek assistance when needed, fostering a collaborative work environment

• Tech-savvy individual who embraces technology, with a readiness to learn new software systems to enhance client service

• Intelligent, resourceful, and driven, demonstrating a proactive approach to tasks

• Unquestionable integrity and ethical conduct in all professional interactions

• Excellent communication skills, both written and verbal

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup --it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!