About the job Account Manager
Position Title: Account Manager
Work Set Up: Onsite
Quick Rundown:
This role involves understanding client needs, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will have strong communication skills, a strategic mindset, and a commitment to delivering exceptional service.
What You'll Do:
Build and maintain strong relationships with clients to ensure long-term satisfaction and retention
Serve as the primary point of contact for client inquiries, concerns, and requests
Develop a deep understanding of client needs and provide tailored solutions to meet business objectives
Collaborate with internal teams to ensure seamless execution of client projects and deliverables
Identify opportunities for upselling, cross-selling, and business expansion
Monitor account performance, analyze data, and generate reports to track key metrics
Address client issues proactively, providing timely resolutions and escalating concerns when necessary
Stay up to date with industry trends, market developments, and competitive activities
Assist in contract negotiations, renewals, and pricing discussions
Maintain accurate records of client interactions, contracts, and account activities
What We're Looking For:
Bachelors degree in Business, Marketing, Communications, or a related field
Proven experience in operations, account management, sales, or customer relationship management
Strong interpersonal and communication skills, with the ability to build rapport with clients
Excellent problem-solving abilities and a customer-centric mindset
Ability to multitask, prioritize tasks, and manage time effectively
Proficiency in Microsoft Office Suite and CRM software
Strong negotiation and presentation skills
Ability to work independently while collaborating with cross-functional teams
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!