Accounts Receivable Specialist

Position Title: Accounts Receivable Specialist

Work Set Up: Work from Home

Schedule: 4:00 PM - 1:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.

What You'll Do:

• Provide customer and sales partner support, resolving payment collection issues

• Respond to inquiries and manage unpaid accounts, maintaining detailed A/R records

• Monitor past-due invoices, generate reports, and follow collection procedures

• Handle special exception cases outside standard collection processes

• Prepare statements, collection letters, and special correspondence

• Process adjustments, write-offs, credit memos, and rebills as authorized

• Accept and process credit card payments, issue receipts, and research payment disputes

• Verify tax-exempt information and issue revised invoices or credit notes

• Investigate unidentified payments, overpayments, and process refunds

• Develop action plans for collections and collaborate with Finance leadership

• Adjust sales partner commissions based on order value changes

• Perform additional finance-related tasks as assigned

What Were Looking For:

• In-depth knowledge of credit and collection procedures

• 1-2 years of experience in customer relations and/or collections, preferably with an accounting background

• Proficiency in Microsoft Office Suite

• Strong verbal and written communication skills

• Advanced mathematical and analytical abilities

• Excellent customer service and relationship management skills

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!