Customer Service Representative

Position: Customer Service Representative

Work Set Up: On-site

Work Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a detail-oriented and organized Customer Service Representative (Order Processor) to join our team. In this role, you will be responsible for managing the order processing workflow, ensuring accurate data entry, setting up virtual proofs, and collaborating with clients to achieve approval for their orders. Your attention to detail and proactive communication will be key to maintaining efficient operations and adhering to company standards

What You'll Do:

• Order Data Entry: Accurately enter client purchase orders (POs) into the ERP software and maintain order records

• Proof Setup: Set up and send virtual proofs within the order module in Antera

• Client Collaboration: Work with clients to obtain "approved" status for their orders and follow up on outstanding proofs

• Workflow Management: Update workflows and Kanban lanes to reflect the current status of orders

• Issue Resolution: Identify and escalate issues that cannot be resolved internally through the proper channels

• Art Communication: Relay possible artwork issues to clients and collaborate with our team to resolve them effectively

• Quality Assurance: Ensure all orders are entered accurately before moving to production

• Organizational Efficiency: Maintain an organized and efficient workflow while following all established processes and procedures

• Core Values: Execute the company's core values in all interactions and tasks

What Were Looking For:

• Strong attention to detail and commitment to accuracy in order processing

• Excellent communication skills for effective client interaction

• Experience with ERP software and order management systems is preferred

• Ability to work in a fast-paced environment and manage multiple orders simultaneously

• Proficiency in following established processes and procedures

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work-its about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!