Customer Support Supervisor

Position Title: Customer Support Supervisor

Work Set Up: On-Site

Schedule: 5:30 AM - 2:30 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a motivated, experienced, and proactive Customer Support Supervisor to support our Customer Service Team Leader and wider team. This pivotal role ensures the smooth running of day-to-day operations, offers backup leadership support, and helps uphold our high service standards. If you are customer-focused, detail-oriented, and confident supporting both customers and team members, we’d love to hear from you.

What You’ll Do:

• Support the Customer Service Team Leader in overseeing daily operations

• Act as a key point of contact in the absence of the Team Leader

• Assist in managing escalations and customer expectations, to ensure timely and effective resolutions

• Monitor team workload and assist with task prioritization and delegation

• Provide coaching, feedback, and guidance to team members as required

• Liaise with internal departments to resolve issues which impact the customer experience

• Maintain strong knowledge of our products, services, and internal processes

• Contribute to team development and continuous improvement initiatives

What We’re Looking For:

• Minimum 2 years’ experience in a supervisory or leadership role within a customer service environment

• Proven ability to guide, motivate, and support a team in a fast-paced setting

• Strong leadership, communication, and interpersonal skills with a focus on collaboration and accountability

• Skilled in resolving customer and team challenges, managing priorities under pressure, and maintaining service quality

• Proficient in monitoring KPIs, managing team workflows, and contributing to performance reviews and coaching

• Experienced in process improvement, training and development, and supporting change implementation

• Confident in managing daily operations, assisting with customer queries, quality control, and acting as Team Leader when required

• Quick to learn new systems and tools, with a commitment to delivering exceptional service and fostering team success
  
  

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!