Assistant Program Coordinator

Position Title: Assistant Program Coordinator

Work Set Up: Onsite

Schedule: 9:00 PM - 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

This role involves creating and managing customer records, assisting website users, and providing support for tracking, order updates, and freight quotes. Responsibilities include processing gift certificates, vendor quotes, and promotional product updates while ensuring accuracy and timely follow-ups. The position also handles order cancellations, claims for defective merchandise, and correspondence regarding product availability or backorders. 


What You'll Do:

• Create and update customer records, and upload budgets as needed
• Assist website users with password resets and account unlocks
• Communicate with customers regarding order tracking and status updates
• Provide freight quotes for international shipments
• Process gift certificates, coupons, and promotional product updates
• Request and review vendor quotes for accuracy and timeliness
• Support web, art, and inventory tasks as needed
• Manage order cancellations, maintenance, and order entries
• Open claims for defective or damaged products
• Send templated emails to customers for backorder or product availability updates
• Utilize the POFU system to track and confirm all purchase orders
• Address customer inquiries and collaborate with vendors and Distribution Center as necessary
• Assist Corporate Program Staff with product sourcing, quoting, and sample orders
• Upload product assortments and ensure website content is accurate
• Gather data, prepare reports, and assist with clerical duties as required
• Ensure follow-up actions with customers and vendors are timely and deadlines are met  
• Perform other related duties as assigned

What We're Looking For:

• 1-2 years of experience in customer service, relationship management, or account management
• Strong proficiency in math, writing, and computer skills (equivalent to 2 years of college)
• Experience with databases and spreadsheets preferred
• Ability to achieve CAS (Certified Advertising Specialist) and CIP (Continuous Improvement Practitioner) certifications within specified timeframes

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!