About the job Claims Adjuster
Position Title: Claims Adjuster
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking an experienced and detail-oriented Claims Adjuster to investigate, evaluate, and resolve insurance claims. In this role, you will be responsible for thoroughly assessing the nature of claimed damages, interviewing witnesses, analyzing evidence, and ensuring accurate settlements. You will also coordinate repair services and negotiate settlements with claimants and their legal teams, ensuring fair and efficient resolutions.
What You'll Do:
Investigate the nature of the claimed damage
Interview witnesses to understand the claim and gather insights into events preceding the incident
Evaluate police reports, video footage, prior insurance claims, and other relevant information to analyze the incident.
Create detailed reports documenting the events and the damage associated with the claim
Research the costs of repairing the damage
Review the claimant's insurance policy to determine coverage eligibility
Coordinate services with mechanics, architects, contractors, and other professionals to ensure repairs are completed
Negotiate claim settlements with claimants and/or their legal representatives
What Were Looking For:
Over 2 years of prior experience in a similar role is strongly preferred.
Superior communication skills are essential, as you will be responsible for interacting with claimants, lawyers, and witnesses.
Analytical thinking skills are required to properly evaluate complex claims.
Strong attention to detail is necessary, as claims adjusters must carefully review documents and policies.
Solid writing skills are an asset, as you will be responsible for creating detailed claim reports.
Negotiation skills and experience are important for this role.
The ability to speak a second language is an asset.
Strong computer skills or the ability to quickly learn new software are required.
A strong work ethic and time management skills are essential to efficiently handle a large caseload.
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!