About the job IT Documentation Specialist
Position: IT Documentation Specialist
Work Set Up: On-site
Work Schedule: 11:00 PM - 8 :00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking an experienced and detail-oriented IT Documentation Specialist to join our IT team. This role will focus on creating, maintaining, and optimizing comprehensive documentation for IT processes, workflows, and systems. The ideal candidate will have a strong background in technical writing, IT operations, and process formalization. They will play a critical role in ensuring that the IT department operates smoothly by providing clear, organized, and accessible resources for internal use.
What You'll Do:
1. Documentation Development
Develop, organize, and maintain detailed IT process documentation, including workflows, policies, and technical guides
Create user-friendly playbooks and how-to guides for IT team members and other stakeholders
Ensure all documentation is clear, accurate, and up-to-date
2. Process Formalization
Collaborate with IT teams to formalize and standardize workflows and processes
Identify gaps or inefficiencies in current processes and document improved procedures
Ensure consistency in documentation across all IT operations
3. Training and Knowledge Management
Serve as a central resource for IT team members to access process documentation and guides
Provide training or support to IT staff on how to use documented resources effectively
Maintain a centralized repository for IT documentation, ensuring ease of access and version control
4. Compliance and Quality Assurance
Assist in maintaining documentation to meet compliance and audit requirements
Conduct periodic reviews to ensure that documentation reflects current practices and standards
Support IT teams during internal and external audits by providing relevant documentation
5. Continuous Improvement
Regularly evaluate the effectiveness of documentation and recommend updates or enhancements
Stay updated on best practices in IT documentation and implement relevant improvements
Provide input on tools and systems to improve documentation efficiency and accessibility
What Were Looking For:
- Bachelors degree in Information Technology, Computer Science, Technical Writing, or a related field
- 1-3 years of experience in technical writing, IT documentation, or related roles
- Familiarity with IT systems, software development lifecycles, and process formalization
- Exceptional technical writing and organizational skills, with strong attention to detail
- Proficiency with documentation tools such as Confluence, SharePoint, or similar platforms
- Understanding of IT processes and methodologies, such as ITIL or Agile practices
- Excellent communication and interpersonal skills to collaborate with diverse teams
- Ability to prioritize and manage multiple projects simultaneously
Certifications (Preferred):
ITIL Foundation Certification
Certifications in Technical Writing or Process Improvement
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it's not just about work-its about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!