Senior Operations Manager

Position Title: Senior Operations Manager

Work Set Up: Onsite

Schedule: 9:00 PM TO 6:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking an experienced Site Lead/General Manager to lead and develop multiple departments within our BPO organization. You will be responsible for setting clear expectations, coaching teams, and driving performance through regular reviews and feedback. Additionally, youll ensure staff training, foster collaboration, and oversee recruitment and policy enforcement.

What Youll Do:

• Set clear expectations for staff, provide regular feedback, and conduct performance reviews.
• Train and develop employees, ensuring continuous improvement and competence.
• Lead team meetings, foster collaboration, and communicate updates effectively.
• Manage resources, schedules, and team structures to optimize operations.
• Develop and guide the sales team to meet targets and ensure profitability.
• Collaborate across departments to enhance customer experience and operational excellence.
• Oversee recruitment, training, and staff performance, enforcing company policies when needed.
• Maintain and update policies, ensuring compliance and best practices.
• Develop and execute strategies for business continuity and operational efficiency.
• Provide detailed performance and operational reports to stakeholders regularly.

What Were Looking For:

• Cross culture understanding

• Excellent leadership and problem-solving skills

• First class communication and interpersonal skills

• Communication effectively in both written and verbal format

• Commercially aware and strategic thinker

• Negotiation, influencing and stakeholder management abilities

• Organizational, with a track record of process implementation

• Ability to thrive in a fast-paced, high-pressure environment

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!