About the job Quality Assurance (Registered Nurse)
Position Title: Quality Assurance (Registered Nurse)
Work Set Up: Onsite
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are looking for a Quality Assurance (Registered Nurse) to ensure EMR documentation quality, provide training for staff, and oversee patient care plans. The role involves assessing patient needs, coordinating care, supervising staff, and maintaining compliance with regulations.
What You'll Do:
Review and ensure accuracy of EMR documentation in compliance with regulations
Train and support Skilled LVNs and RNs on EMR systems
Develop and implement care plans, making necessary revisions
Monitor patient progress, document clinical notes, and report changes to physicians and staff
Coordinate patient care services and oversee therapy-related documentation
Ensure compliance with established standards, review processes for accuracy and efficiency, and handle intake procedures
Assess and supervise clinical staff to maintain quality, continuity, and patient safety
Conduct training programs for nursing and caregiving staff
Ensure compliance with federal, state, and agency regulations
Support quality improvement initiatives and participate in performance assessments
Act as a liaison between patients, families, physicians, and the care team
Provide patient education on medications, treatments, and care procedures
Maintain accurate medical records and oversee proper documentation
Practice infection control measures and adhere to hospital safety protocols
Promote a collaborative and respectful work environment
Attend staff meetings and complete required training
What Were Looking For:
Graduate of Bachelors Degree in Nursing
Registered Nurse is a must
Minimum 3 years of clinical experience with at least half of that time working in home health, hospital or related health care organization
Minimum 1-2 years of direct employee supervision
Demonstrated ability to supervise and direct staff
Possess exceptional nursing assessment skills
CPR Certification
Excellent interpersonal skills
Analytic/Critical thinker
Excellent customer service skills and ability to deal tactfully with client, staff and community
Treat clients, staff and the public with courtesy, respect and presents a positive public image
Case management skills are a plus
Policy development is a plus
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!