Customer Service Representative

Position Title: Customer Service Representative

Work Set Up: Onsite

Quick Rundown:

This role involves handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

What You'll Do:

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Resolve customer complaints efficiently while maintaining a positive customer experience

• Process orders, returns, refunds, and exchanges as needed

• Document and update customer records in the system

• Escalate complex issues to the appropriate department or supervisor

• Follow company guidelines and procedures to ensure consistency in service delivery

• Identify customer needs and provide appropriate solutions or recommendations

• Maintain a high level of professionalism and empathy in all customer interactions

What We're Looking For:

• Previous experience in customer service, call centers, or a related field is preferred

• Excellent communication skills, both verbal and written

• Strong problem-solving and conflict-resolution skills

• Ability to multitask and work efficiently in a fast-paced environment

• Proficiency in using customer support software, CRM systems, and Microsoft Office applications

• Strong attention to detail and organizational skills

• Ability to work independently and as part of a team

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!