Medical Scheduler

Position Title: Medical Scheduler

Work Set Up: Onsite

Schedule: 3:00 AM - 12:00 PM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a highly organized and detail-oriented Medical Scheduler to join our team. You will play a key role in ensuring the smooth scheduling and coordination of patient and employee appointments. This position involves managing multiple schedules for healthcare professionals, patient appointments, and administrative support, all while ensuring effective communication between the team, patients, and clients.

What Youll Do:

• Scheduling & Appointment Management

  • Schedule, confirm, and manage patient appointments and follow-ups

  • Coordinate calendars for healthcare providers and resolve scheduling conflicts

  • Handle appointment-related emails and communications

• Employee Scheduling Coordination

  • Maintain staff schedules to ensure proper coverage and balance with patient needs

  • Communicate changes, conflicts, and cancellations to the team
    
    

• Record Maintenance & Data Entry

  • Accurately update and maintain scheduling and patient records

  • Ensure files are organized and compliant with HIPAA and company policies

• General Administrative Support:

  • Assist with reports, documentation, inventory, and meeting

  • Help organize internal calendars and office resources

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• Compliance & Confidentiality

  • Follow HIPAA and privacy regulations

  • Handle sensitive information with discretion and care

• Communication & Coordination

  • Communicate clearly with patients, staff, and healthcare professionals

  • Collaborate with internal teams to ensure smooth scheduling operations

What Were Looking For:

• Previous experience in administrative roles, with a focus on healthcare scheduling, is highly preferred

• Familiarity with healthcare terminology, patient care, and scheduling tools

• Proficient in Microsoft Office Suite and calendar/email management software

• Strong attention to detail and accuracy in scheduling and data entry

• Ability to manage multiple calendars and prioritize tasks in a fast-paced environment

• Excellent written and verbal communication skills, with a compassionate approach

• Ability to handle sensitive information with discretion and comply with HIPAA

• Independent, proactive, and able to work effectively in a remote team

• Strong problem-solving skills and flexibility for occasional evening/weekend shifts

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!