About the job Operations Support (Billing)
Position Title: Operations Support (Billing)
Work Set Up: On-Site
Schedule: 9:00 PM to 6:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
The Operations Support (Billing) ensures accurate and efficient handling of billing, order processing, and operational tasks while supporting smooth workflow across teams. This role requires exceptional attention to detail, strong communication skills, and the ability to handle complex and non-standard billing processes.
What Youll Do:
Review supplier invoices for discrepancies against purchase orders and resolve issues such as pricing differences or additional charges
Compile consolidated invoices and reports for customers requiring special billing schedules (e.g., weekly or monthly)
Create Proforma invoices to prebill customers and billing-only orders as needed
Fulfill special billing requirements and respond to inquiries about past or future billings in a timely manner
Review submitted orders for accuracy and compliance with company policies, making necessary adjustments and contacting relevant parties for resolution
Maintain and modify orders as needed, including adjustments to price, quantity, or commission calculations
Transfer orders to backend systems and verify commission calculations
Address orders/invoices requiring special handling or billing processes
Follow up with suppliers to ensure timely shipment of purchase orders and enter shipping details into the system
Review supplier statements for accuracy and resolve discrepancies
Process supplier prepayments and credit card payments, addressing declines as needed
Monitor and respond to inquiries from shared email inboxes, ensuring prompt resolution of customer issues
Serve as a live chat agent for internal knowledge base customers, providing excellent service and support
Assist other Operations team members as needed to ensure smooth workflow and cross-functional efficiency
Research and address discrepancies in orders, invoices, or billing processes to improve overall alignment
Perform additional duties as assigned to support operational goals
What Were Looking For:
High school diploma or equivalent, with proficiency in computer search, data entry, billing, and business office systems
1-2 years of experience in billing and business office operations
Detail-oriented accuracy in reviewing and addressing invoices and discrepancies.
Strong communication skills for effective collaboration with sales teams and suppliers.
Adaptability to handle orders and invoices outside standard processes.
Capability to multitask and manage time efficiently
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming loungel, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!