About the job Medical Virtual Assistant (On Call - Off Hours)
Position Title: Medical Virtual Assistant (On Call - Off Hours)
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: November 2024
Schedule: 10:00 PM - 7:00 AM PHT
Responsibilities:
Client Matching:
Assesses the client needs to assign suitable caregivers or nurses
Match caregivers or nurses with clients based on compatibility, skills, and availability
Ensure timely and appropriate caregiver replacements
Relationship Management:
Develop and maintain positive relationships with clients and caregivers. Review nurse notes for quality assurance
Coordinate with RN Care Manager regarding client conditions and needs
Provide feedback to nursing staff on client updates
Documentation and Scheduling:
Assist with client documentation and data entry. Follow up on MD orders, authorizations, etc. Create and maintain client, nurse, or caregiver schedules
Adjust schedules using Alora and ABS systems. Run reports, create tracking sheets, and organize data.
Attendance Monitoring:
Monitor caregiver and nurse attendance and address scheduling conflicts
Follow up on clocking in/out inconsistencies
Provide basic tech support and user instruction
Communication and Call Handling:
Handle new patient intake calls and enter information into the ABS system
Answer incoming calls professionally and direct appropriately
Provide information and assistance to callers
Client Support and Follow-ups:
Update clients on caregiver/nurse schedules. Handle client inquiries and concerns with professionalism
Document scheduling changes and maintain records
Conduct regular follow-ups to ensure client satisfaction
Continuous Improvement: Identify areas for service improvement
Ensure scheduling activities adhere to industry regulations and company policies. Maintain records of clients, nurses, and caregivers
Qualifications:
Experience in scheduling, coordination, or a similar role, preferably in healthcare or homecare
Strong organizational and detail-oriented skills
Excellent communication and interpersonal skills
Compassion and empathy towards clients and caregivers
Proficiency in computer software and scheduling tools
Knowledge of healthcare regulations and compliance is a plus
Experience with VA assistance
Intermediate Excel skills
Problem-solving skills, especially for complex interpersonal situations
Comfortable having difficult conversations over the phone
Team player who enjoys contributing suggestions and feedback
Ability to work independently and manage multiple tasks