Customer Service Representative

Position Title: Customer Service Representative

Work Set Up: Onsite

Schedule: 11:00 PM to 8:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:
We are seeking a detail-oriented and organized Customer Service Representative to join our team. This role involves managing billing processes, ensuring accuracy in invoices, and collaborating with various departments to address and resolve any discrepancies. The ideal candidate will have a strong aptitude for numbers, excellent communication skills, and the ability to work efficiently under deadlines.

What Youll Do:

• Issue and distribute invoices promptly

• Process new contracts and sales transactions

• Collaborate with various departments to ensure billing accuracy

• Address and resolve customer complaints and inquiries

• Monitor accounts receivable and track transactions

• Assist with customer account reconciliations

• Prepare and present analytical reports

• Support monthly and quarterly audits and cleanups

• Resolve any billing issues or discrepancies

What Were Looking For:

• Associate degree or equivalent (minimum of 2 years of college education)

• Knowledge of electronic billing procedures

• Proficiency in Microsoft Office, especially Excel

• Excellent communication skills, both verbal and written

• Strong organizational and time management skills

• Experience in Sales and Customer Service is a plus

• Solid mathematical skills

• Highly organized and tech-savvy with the ability to navigate complex billing software

• Ability to work independently and meet tight deadlines

• Durable Medical Equipment (DME) billing experience is a plus

• Medical billing experience is beneficial but not required

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!