Order Processor

Position Title: Order Processor

Work Set Up: Onsite

Schedule: 5:30 AM to 2:30 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We’re looking for a detail-oriented and customer-focused Order Processor to manage order entry, support customers, and ensure a smooth post-order experience. You’ll handle inquiries, resolve issues, maintain accurate records in our CRM, and collaborate with internal teams to deliver exceptional service. The ideal candidate is organized, tech-savvy, and thrives in a fast-paced environment.

What You’ll Do:

• Accurately update customer information, order history, and special requests in the CRM system

• Assist customers with product details to support informed purchasing decisions

• Resolve customer issues promptly and empathetically, escalating when necessary

• Ensure post-order satisfaction, collect feedback, and address any remaining concerns

• Follow company procedures on order processing, customer service, data privacy, and compliance

• Achieve targets for accuracy, response time, processing speed, and customer satisfaction

• Recommend enhancements to processes, workflows, and systems for greater efficiency

• Participate in ongoing training to improve product knowledge, customer service, and software proficiency

What We’re Looking For:

• Strong verbal and written communication skills

• High attention to detail and accuracy

• Excellent organization and time management

• Customer-focused with problem-solving abilities

• Proficient in Microsoft 365, CRM (e.g., Salesforce), and ERP systems

• Fast, accurate typing and data entry

• Team player with adaptability and a calm, empathetic approach

• Ability to multitask in a fast-paced environment

• Previous experience in customer service or data entry preferred

• College diploma or equivalent required

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!