Merchandise and Design Specialist

Position Title: Merchandise and Design Specialist

Work Set Up: Onsite

Schedule: 6:00 AM - 3:00 PM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

This role focuses on merchandising, order management, graphic design, and client communication. Responsibilities include sourcing products, overseeing orders and production, managing supplier and client coordination, and ensuring branding accuracy.

What You'll Do:

• Merchandising & Order Management

  • Identify the best products and suppliers for client needs

  • Oversee merchandise orders, production timelines, and supplier coordination

  • Communicate with clients and suppliers to ensure accurate proofing, order processing, and deadline adherence

  • Provide expert product and decoration recommendations, assisting with quotes

  • Prepare designs for production, ensuring accuracy in branding, color matching, and print specifications
    
    

• Graphic Design & Project Coordination

  • Execute branding projects, including custom sublimated shirts, social media assets, and promotional product designs

  • Manage design team, ensuring quality and scope alignment

  • Oversee proofs, approvals, and client feedback to meet deadlines
    
    

• Quoting & Communication

  • Engage with clients to understand needs, ensuring deliverables align with scope

  • Act as a primary contact for merchandise and design solutions

  • Provide accurate quotes, demonstrating strong product and pricing knowledge

  • Maintain proactive client and supplier communication, resolving issues efficiently

  • Manage client accounts, ensuring timely responses and organized records

What We're Looking For:

• Fluent English with strong communication and relationship-building skills

• Proven experience in merchandising, design, and decoration

• Proficiency in Adobe Illustrator, Photoshop, Hoops (quoting system), and Xero (or similar invoicing software)

• Ability to create detailed, accurate quotes and manage end-to-end order processes with suppliers

• Exceptional project management, organizational, and problem-solving abilities

• Understanding of intellectual property and copyright compliance

• Ability to work independently and within a team

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!