About the job Medical Virtual Assistant
Position Title: Medical Virtual Assistant
Work Set Up: Onsite
Schedule: 8:00 PM - 5:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a dedicated, highly organized Medical Virtual Assistant to join our team. In this role, you will not only handle scheduling tasks and matching caregivers or nurses with clients based on their needs but also oversee and guide a small team of schedulers, ensuring smooth operations and high-quality service
What Youll Do:
Client Matching & Scheduling:
Match clients with appropriate caregivers or nurses based on their needs, skills, and availability
Manage and adjust schedules using Alora and ABS systems
Resolve scheduling conflicts and ensure timely replacements when needed
Team Management & Oversight:
Supervise and support a small team of schedulers
Coach team members and monitor performance to ensure high-quality service
Make sure all team activities follow company policies and industry rules
Relationship Management:
Build strong relationships with clients and caregivers
Review nurse notes, share updates, and provide feedback to nursing staff
Work closely with the RN Care Manager on client care
Documentation & Data Management:
Assist with accurate client data entry and documentation
Track and follow up on MD orders, authorizations, and reports
Maintain organized and compliant records for review
Attendance Monitoring & Conflict Resolution:
Monitor staff attendance and resolve scheduling or clock-in issues
Offer basic tech support and guidance to team members
Communication & Call Handling:
Handle new patient calls and enter data into the ABS system
Answer calls professionally and maintain patient confidentiality
Keep clients informed about schedules and follow up to ensure satisfaction
Continuous Improvement:
Suggest and implement ways to improve scheduling, systems, and team performance
Ensure all activities meet company standards and healthcare regulations
What Were Looking For:
Proven experience in scheduling, coordination, or a similar role, ideally in healthcare or homecare settings
Strong leadership capabilities with experience in managing a team and driving performance
Excellent organizational and detail-oriented skills to manage schedules and multiple tasks
Outstanding communication and interpersonal skills, able to foster relationships with both clients and team members
Compassion and empathy toward clients and caregivers
Proficiency in computer software and scheduling tools (experience with Alora and ABS systems is a plus)
Knowledge of healthcare regulations and compliance (HIPAA, etc.) is a plus
Experience with VA assistance is preferred
Intermediate Excel skills and experience with data management
Strong problem-solving skills, especially for complex interpersonal situations
Comfortable having difficult conversations and managing conflicts over the phone
A team player who contributes ideas and feedback to improve processes and team performance
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!