About the job Virtual Assistant
Position Title: Virtual Assistant
Work Set Up: On-Site
Schedule: 11:00 PM - 8:00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are looking for a highly motivated Virtual Assistant with a strong background in customer service and e-commerce to join our team. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
What You’ll Do:
Respond promptly to customer inquiries through email, phone, chat, or social media
Assist customers with placing orders, tracking shipments, and processing returns
Provide accurate product information and make tailored recommendations
Coordinate with internal departments (e.g., shipping, billing) to ensure smooth and timely order fulfillment
Maintain accurate and detailed records of all customer interactions and transactions
Appropriately escalate complex issues to the relevant team members
Stay updated on product knowledge and industry trends to deliver exceptional service
Meet and exceed performance metrics and customer satisfaction goals
Contribute to the continuous improvement of customer service processes and procedures
What We’re Looking For:
At least 2 years of experience in customer service
Strong background in e-commerce operations and platforms
Fast learner with the ability to absorb detailed brand and product knowledge
High level of accuracy and attention to detail in data entry
Proficient in CRM and ticketing systems
Familiarity with e-commerce platforms and order management workflows
Strong computer skills, including Microsoft Office applications and the ability to quickly learn new tools
Why You’ll Love Joining the CO Fam!
At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.
Here’s what’s in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!