About the job Product Trainer (Healthcare)
Position Title: Product Trainer (Healthcare)
Work Set Up: On-site
Schedule: 8:00 PM to 5:00 AM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga
Quick Rundown:
We are seeking a Product Trainer to design and deliver training programs, create instructional materials, and coach employees on procedures and performance. This role involves conducting sessions for new hires and experienced staff, monitoring daily operations, providing on-the-job coaching, and tracking progress to ensure productivity, compliance, and customer satisfaction.
What Youll Do:
Developing call centers, education materials, such as digital presentations, how-to manuals, and instructional videos
Scheduling and conducting training sessions on various call center topics to prepare and support new employees
Training experienced employees on new or updated call center procedures to improve their performance
Observing the daily operations of call center employees and identifying any areas of improvement
Liaising with team leaders and managers to conduct on-the-job coaching
Measuring the effectiveness of training sessions and preparing individual or team progress reports
Creating and managing the training budget
Ensuring employees keep up their productivity and maintain high levels of customer satisfaction
Coach and develop the trainees, such as attendance, participation, and
performance once in Nesting.
What Were Looking For:
A bachelor's degree in Education, preferably, or a related field in the medical/pharmaceutical field (Required)
Additional certification in business leadership, eLearning software, or adult education and training is preferred. (Preferred)
Confidentiality Notice: This document, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender, delete, and then destroy all Copies.
At least 4 years of experience working as a call center trainer, if no healthcare background. (Required) or someone with a healthcare background and a minimum of 2 years of trainer experience.
Familiarity with learning management systems. (Preferred)
Excellent knowledge of sales techniques and customer service best practices. (Preferred)
Strong teaching abilities and mentoring skills. (Required)
Good communication, interpersonal, and conflict resolution skills. (Required)
Ability to provide leadership to personnel in a fast-paced and stressful work environment. (Required)
Why Youll Love Joining the CO Fam!
At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.
Heres whats in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!