About the job Business Development Manager
Position Title: Business Development Manager
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: November 2024
Schedule: 5:30 AM - 2:30 AM PHT
Responsibilities:
Customer Relationships & Service Excellence:
Cultivate and nurture value-adding relationships with customers, ensuring they experience excellence in our products, print, and service levels.
Maintain professionalism and a customer-centric approach, promoting positive customer perceptions of our brand and services.
Conduct regular engagement with distributors through face-to-face meetings, video calls, and emails, ensuring they feel supported and valued.
Actively promote our product capabilities to generate quality sales leads and support customer sales growth.
Mentorship & Team Collaboration:
Set a benchmark for quality, productivity, and respect, guiding team members to embrace inclusivity and continuous learning.
Mentor team members, identify knowledge gaps, and provide support to enhance skills within the department.
Product & Service Education:
Ensure distributors are well-informed of product improvements, industry trends, and our value proposition.
Distribute educational material, provide training, and support the development of promotional tools to optimize customer sales and profitability.
Sales Support & Reporting:
Support sales initiatives, manage customer projects, and work closely with the sales team to maintain high service levels.
Report on sales performance, growth, and customer feedback, recommending improvements for optimized sales processes.
Gather market insights and provide relevant updates to the Sales Manager to drive promotional strategies and new product ideas.
CRM & Process Improvement:
Oversee CRM maintenance and ensure continuous improvement to meet evolving customer needs.
Clearly communicate service gaps across the business and foster a culture of continuous improvement within the sales department.
Health & Safety Compliance:
Comply with company policies and Worksafe NZ requirements, maintaining a safe and clean workspace.
Report any accidents, hazards, and near misses, ensuring all required PPE is worn as per company guidelines.
Qualifications:
Experience in Business, Communications, or a related field is advantageous
International Business Development experience in the Asia region in particular in Singapore
Experience with ERP systems is preferred
A strong customer-centric approach with a commitment to excellence
Skilled in resolving complex customer issues and handling negotiations
Ability to build effective relationships and engage distributors with the clients offerings
Competent in a range of software systems, with the ability to meet customer needs
Strong organizational and prioritization skills, with attention to detail
Knowledge of the promotional print industry is an advantage but not essential
Confident communicator with the ability to gain trust, build respect, and foster strong business relationships
Skilled at identifying and pursuing new business opportunities independently
Proficient in proactive customer engagement, including managing inbound/outbound calls and cold calling