Team Leader / Coach

Position Title: Team Leader / Coach

Work Set Up: Onsite

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:
As a Team Leader / Coach, you will support client accounts by ensuring operational efficiency and client satisfaction. You will coordinate tasks, facilitate communication between clients, staff, and departments, and address operational inquiries. This role involves managing performance, handling requests, and identifying areas for improvement while offering training to enhance account performance.

What You’ll Do:

• Work with Finance on client billing inquiries, invoices, and fund requests

• Coordinate with Office Management for equipment requirements and timely processing of requests

• Collaborate with People Management for all HR matters

• Serve major disciplinary documentation to the staff

• Collaborate with Brand Management for company-wide events and announcements

• Execute Staff Evaluation processes, collaborating with Training and Development team as needed

• Partner with IT for client data security and technology needs

• Engage with Internal Audit for quality audits, process reviews, and improvements

• Ensure the timely and successful delivery of objectives in accordance with the client's needs

• Track the progression of Experience in Performance Improvement on a weekly basis

• Manage flight risk to proactively address potential attrition

• Work with partner staff independently to support them and liaise with the client on task and performance-related issues

• Work with Real-Time Analysts to monitor staff productivity and attendance

• Manage staff timekeeping through HRIS for assigned rosters

• Attend departmental and/or project meetings as required

What We’re Looking For:

• Bachelor's Degree in any field

• Good organizational and prioritization skills

• Willing to adopt a fast-paced working environment

• Ability to work well under pressure

• Excellent English language skills (written and speaking)

• Very good computer skills; computer literate

• Detail-oriented with a high level of accuracy in work products.

• Ability to maintain confidentiality

• Good time management skills

• High level of intelligence

• 45 words per minute typing minimum

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup-it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!