IT Operations Manager

Position Title: IT Operations Manager

Work Set Up: On-site

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The IT Operations Manager ensures the efficient, compliant, and service-oriented functioning of the IT Department. This role balances people leadership, policy enforcement, KPI monitoring, and cross-department coordination. As the operational counterpart to the IT Manager, the Operations Manager ensures alignment with company mandates, drives administrative rigor, and fosters a culture of ownership, integrity, and teamwork.

What You'll Do:

• Foster a high-performance IT culture by role-modeling excellence, managing team performance, and driving development through coaching and collaboration with People Management.

• Ensure IT compliance by managing KPI dashboards, enforcing weekly reports, QBRs, and policy-aligned documentation discipline.

• Drive IT process optimization by standardizing procedures and leading internal audits for systems, access, and compliance.

• Ensure stability, availability and security of servers, networks and data storage, the whole IT infrastructure including, systems management, and network security.

• Oversee and manage VOIP, Active Directory, firewalls, backups, and system upgrades.

• Develop, manage and enforce Identity & Access Management (IAM) and manager user account lifecycles.

• Oversee Onboarding and offboarding processes and maintain service-level targets to ensure user support and satisfaction
  

  

What Were Looking For:

• Strong leadership and management skills, with the ability to motivate and guide high-performance team

• High organizational and prioritization skills

• Able to demonstrate initiative and set clear team goals

• Experience configuring and managing Fortigate firewalls

• Knowledge of Windows Server 2008/R2, 2012/R2 & 2016, including Active Directory, DNS, DHCP, WSUS, RDS, and Group Policy

• Expertise in local network setup and configuration

• Proficient in firewall setup, including routing and VPN

• Skilled in server and firewall security hardening

• Familiar with hardware storage technologies (RAID, NAS, SAN)

• Experience with PBX or VOIP systems is a plus

• Proficiency in MS Office or Google Suite

• Excellent English language skills (written and oral)

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isn't your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!