Customer Care Specialist

Position Title: Customer Care Specialist

Work Set Up: Onsite

Schedule: 10:00 PM - 7:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

We are seeking a proactive Customer Care Specialist (CCS) to provide excellent support through phone, email, text, and instant messaging. The CCS will handle customer inquiries, resolve issues, and ensure client satisfaction with a customer-first approach.

What You'll Do:

• Respond to customer inquiries via phone, email, and text, maintaining professionalism.

• Resolve customer issues, provide accurate product information, and recommend suitable solutions.

• Process orders, refunds, exchanges, and troubleshoot customer concerns.

• Log, escalate, and follow up on unresolved issues to ensure customer satisfaction.

• Document all customer interactions accurately and maintain service quality.

What We're Looking For:

• Bachelors degree in any field.

• 1-2 years of experience in BPO or customer service (preferred).

• Excellent English communication skills (verbal and written).

• Proficiency in Microsoft Office and Google Workspace.

• Strong problem-solving, time management, and multitasking abilities.

• Familiarity with help desk or CRM systems (e.g., Zendesk, Freshdesk) is an advantage.

• Adaptable, customer-focused, and proactive.

• Experience in a fast-paced, customer-centric environment.

• Passionate about delivering excellent customer service.

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup --its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work -- it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!