About the job General Admin Virtual Assistant
Position: General Admin Virtual Assistant
Work Set Up: On-site
Work Schedule: 11:00 PM - 8 :00 AM PHT
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a highly motivated and organized General Admin Virtual Assistant to join our team. This position will provide essential administrative support to our office operations while contributing to various tasks including caregiver recruitment, employee engagement, and social media management. The ideal candidate will be a self-starter with excellent communication skills, a proactive approach to problem-solving, and the ability to handle multiple responsibilities with efficiency.
What You'll Do:
Client and Caregiver Support:
Answer incoming calls, schedule appointments, and provide excellent customer service
Address inquiries professionally and efficiently, ensuring a high level of client satisfaction
Caregiver Recruitment and Screening:
Source potential caregivers through various platforms and channels
Conduct initial phone screenings to assess qualifications, experience, and interest
Maintain a database of qualified candidates for future staffing needs
Social Media Management and Content Creation:
Assist with content creation for the "Reaching for the Stars" platform
Coordinate with the team to ensure timely and relevant scheduling of posts
Employee Engagement:
Manage and schedule employee engagement posts on the "Reaching for the Stars" platform
Foster a positive, motivating atmosphere for staff
Credential Management:
Oversee the credentialing process for field staff, ensuring compliance with company and regulatory standards
Track and update certifications, training records, and other necessary documentation
Shift Time Reconciliation:
Assist with the reconciliation of shift times, ensuring accurate billing and payroll data
Coordinate with caregivers to ensure accurate reporting of shift times and resolve discrepancies
General Administrative Support:
Provide high-level administrative support as needed, including organizing documentation, maintaining databases, scheduling meetings, and managing workflow
What Were Looking For:
High school diploma or equivalent required; Associates degree in a related field preferred
Previous experience in a medical office or healthcare environment is highly preferred
Strong organizational skills with the ability to multitask and prioritize effectively
Excellent verbal and written communication skills
Experience with social media platforms, specifically scheduling and content creation, is a plus
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) and other office software
Ability to maintain confidentiality and adhere to HIPAA regulations
A proactive, team-oriented attitude with a passion for supporting caregivers and clients
Why You'll Love Joining the CO Fam!
At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup-its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.
Here's what's in store for you:
Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.
Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, swimming pool, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.
Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.
Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.
Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.
Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!
At CO, it's not just about work-its about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!