About the job Medical Assistant
Position Title: Medical Assistant
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: November 2024
Schedule: 11:00 PM - 8:00 AM PHT
Summary:
We are seeking a detail-oriented, customer-focused, and motivated Medical Assistant to join our healthcare team. This role involves a variety of administrative and clinical tasks, including answering phones, managing billing processes, maintaining patient records, scheduling appointments, and providing general office assistance.
Administrative & Office Support:
Answer incoming phone calls during business hours in a professional and friendly manner
Assist with patient scheduling, including setting appointments, confirming visits, and rescheduling as needed
Provide general office assistance, including filing, organizing medical records, and handling day-to-day administrative duties
Assist with mobile shift maintenance, ensuring timely updates and coordination for staff availability
Billing & Collections:
Handle skilled and non-skilled billing for patient services, ensuring accurate coding and submission
Manage Long Term Care Insurance billing, ensuring claims are properly processed and followed up on in a timely manner
Conduct collections of outstanding invoices, working with patients and insurance companies to resolve billing issues
Maintain accurate records of billing inquiries, payments, and balances for both patients and insurance providers
Chart Audits & Documentation:
Conduct regular chart audits for both personnel and patients to ensure compliance with medical documentation standards and regulatory requirements
Ensure patient information is accurately recorded in medical charts and that charts are up-to-date and complete
Customer & Employee Touch Points:
Provide excellent customer service to patients and their families, addressing inquiries, concerns, and requests
Serve as a key point of contact for staff, helping to ensure effective communication between employees and management
Assist in employee orientation and training, including providing guidance on office procedures and expectations
Additional Responsibilities:
Support office and clinical staff with day-to-day operations as needed
Assist in maintaining a positive, professional, and welcoming atmosphere for both patients and team members
Qualifications:
High school diploma or equivalent required; Associate's degree or certification as a Medical Assistant is preferred
Minimum of 2-3 years of experience as a Medical Assistant or in a similar healthcare administrative role
Proven experience in medical billing, coding, and collections, including handling Long Term Care Insurance claims
Strong organizational and time-management skills with a keen eye for detail
Excellent verbal and written communication skills
Ability to manage phone systems and handle high call volumes efficiently and courteously
Customer-focused mindset with a professional and friendly demeanor
Ability to work both independently and collaboratively within a team
High level of discretion and confidentiality when dealing with patient information
Adaptability and flexibility in managing multiple tasks and shifting priorities in a fast-paced environment