IT Staff (Junior and Senior) (Active Pool)

Position Title: IT Staff

Work Set Up: On-site

Schedule: 9:00 AM - 6:00 PM PHT (Shifting)

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

An IT Staff is responsible for monitoring, troubleshooting, and resolving network issues in a timely manner. They work under the supervision of the IT Manager and collaborate with other IT teams to maintain the organization's computer network.

What Youll Do:

• Monitor network performance and availability, identifying and escalating issues as needed.
• Perform basic troubleshooting and root cause analysis for connectivity and server-related concerns.

• Document network events, outages, and resolution steps accurately.

• Respond to monitoring alerts, triage incidents, and escalate to the appropriate teams.

• Follow incident and change management procedures to ensure timely issue resolution and smooth updates.
• Coordinate and communicate effectively with customers, team members, and vendors to ensure issues are addressed promptly.

What We're Looking For:

• Strong grasp of networking basics (TCP/IP, DNS, DHCP, VLAN, Routing, VPN, etc.)

• Experience using network monitoring tools (SolarWinds, Nagios, PRTG, Zabbix)

• Basic Windows/Linux/Unix administration
• Knowledge of Python/Bash scripting for automation
• Understanding of network security and related tools (firewalls, IDS/IPS, SIEM)
• Familiarity with ITIL incident management processes
• Good communication and teamwork skills
• Certifications like CCNA, Network+, or ITIL are a plus

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!