Job Openings Program Coordinator

About the job Program Coordinator

Position Title: Programs Coordinator

Work Set Up: Onsite

Schedule: 5:00 PM to 2:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

This role is primarily IT and e-commerce focused. The coordinator is responsible for the technical build, configuration, ongoing administration and continuous improvement of multiple client-facing B2B and B2C online stores across several platforms, notably Neto and WordPress (with Woo Commerce)

What You’ll Do:

  • Build, configure, and launch new B2B and B2C e-commerce stores based on client requirements and project briefs

  • Administer and maintain online stores, including product listings, pricing, images, content, navigation, layouts, and user access management

  • Monitor platform performance, troubleshoot technical issues, and coordinate with platform vendors and internal IT teams to resolve concerns

  • Implement enhancements to improve user experience, operational workflows, and automation processes

  • Perform basic front-end updates, including HTML edits, template customization, form creation, and system integrations

  • Process and monitor customer orders while providing timely support to clients and end-users through phone, email, and online channels

  • Manage inventory levels and coordinate stock replenishment with warehouse teams and third-party logistics (3PL) providers

  • Onboard new B2B users and maintain appropriate access permissions across platforms

  • Ensure the accuracy and consistency of product information, pricing, and program data

  • Prepare and maintain operational reports for internal stakeholders and management


What We’re Looking For:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, E-Commerce, or a related field

  • Minimum 2–3 years of hands-on experience managing B2B or B2C e-commerce platforms such as Shopify, Neto, WooCommerce, or similar systems

  • Strong understanding of e-commerce operations, content management systems (CMS), product data management, and online store administration

  • Basic knowledge of HTML and front-end website configuration.

  • Excellent troubleshooting and problem-solving skills with the ability to identify and resolve technical issues

  • High attention to detail, particularly in managing product data, pricing, inventory, and online content

  • Strong customer service mindset with the ability to support both internal and external stakeholders effectively

  • Proven ability to manage multiple projects, stores, and priorities in a fast-paced environment

  • Excellent written and verbal communication skills

  • Exposure to programming or scripting languages such as Python, JavaScript, or Shopify Liquid

  • Experience with ERP or Order Management Systems, particularly NetSuite

  • Knowledge of warehousing, logistics, freight, and third-party logistics (3PL) operations

  • Background in promotional products, merchandise, apparel, gifting, or related industries

  • Advanced Microsoft Excel skills, including reporting and data analysis



Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!


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