Senior NOC 1 Team Leader

Position Title: Senior NOC 1 Team Leader

Work Set Up: On-site

Schedule: 6:00 PM - 3:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Sr. NOC 1 Team Leader oversees NOC Engineers during their assigned shift, ensures adherence to processes, manages ticket flow, and provides foundational troubleshooting. This role requires basic knowledge of networks, systems, and common PC applications, combined with strong coordination and leadership skills.

What Youll Do:

Team Leadership & Oversight

• Supervise assigned NOC Engineers during the shift.

• Manage workload distribution, task assignments, and ticket prioritization.

• Act as the first escalation point for basic incidents.

• Manage breaks, attendance, and adherence to shift procedures.

Operational & Technical Tasks

• Monitor alerts and system events through NOC tools.

• Review and manage incoming tickets to ensure timely resolution

• Provide basic troubleshooting for network, system, and communication issues.

• Document work performed and ensure accurate ticket updates.

Shift Supervision & Support

• Support NOC leaders in managing shift operations.

• Act as shift supervisor when designated.

• Review tickets for quality, SLA compliance, and escalation validity.

• Mentor junior engineers and provide technical guidance.

Reporting & Communication

• Send daily shift reports to the manager, including ticket status, incidents, and shift activities
• Escalate concerns, recurring issues, or potential risks immediately to Sr. NOC 2, Sr. NOC 3, or management.

• Maintain proper shift handover documentation.

• Participate in weekly check-ins with the manager when required.

What We're Looking For:

• Basic knowledge of networking (TCP/IP, DNS, DHCP), systems, and troubleshooting.
• Experience using monitoring tools and service desk platforms.
• Strong communication, coordination, and leadership skills.
• 1-2 years of NOC or similar operational experience.

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!